pea offers a range of tailor made communications and engagement solutions that support the effective delivery of services and business objectives.

 

Our philosophy focuses on a fundamental belief that high quality engagement and communication with staff, client groups, customers and partners cannot simply rely on one-way information giving. pea provides a range of tools through which your organisation can identify ideas and innovation, transforming these into actions that stimulate improved performance, successful delivery and better customer feedback.

 

The best communication and engagement activity can motivate people, support positive high performing working environments and ensure that strategic vision and values are operationalised, across organisations and communities.

 

This is what pea offers; we will not work with organisations that simply want to tick boxes.

 

In order to deliver our vision, we always begin relationships with our clients with an assessment of how our intervention will deliver better practical outcomes. Once agreed we will review progress against these objectives and work with stakeholders, to ensure these form a critical success measure as projects are designed, planned and ultimately delivered. We expect all our clients to hold us to account against these measures.

Lorraine Denoris has over twenty years experience of working across the statutory sector to improve citizen voice in the development and delivery of policy objectives. Before setting up the Public Engagement Agency (pea) earlier this year, Lorraine was seconded from the NHS to head up the National Healthwatch Implementation Team for the Local Government Association and Department of Health, following the reforms announced in the NHS and Social Care Act 2012.

 

She joined NHS Eastern and Coastal Kent in 2009 as Director of Communications and Citizen Engagement, after working four years at the regulator, the Healthcare Commission where she was Head of Patient and Public Engagement.

 

In 2011, Lorraine led a successful pilot programme of work with Clinical Commissioning Groups across the South East Coast Strategic Health Authority to embed good Patient and Public Engagement practice across their activities.  She acted as Patient and Public Engagement advisor to the National Director Patient and Public Affairs at the Department of Health for two years, and led the establishment of Healthwatch at Kent County Council where she continues to provide strategic leadership and consultancy support

 

Before this, she worked as a consultant at the Office for Public Management (OPM).  Whilst there she specialised in third sector, community development, equalities diversity and human rights, providing consultancy support on stakeholder engagement to a range of public and voluntary sector organisations including the Home Office, Office of the Deputy Prime Minister, Haringey, Lambeth and Camden Borough Councils, Body Shop and the Higher Education Funding Council for England .

 

Lorraine has also been Deputy Director with the London Boroughs Grant Unit, Senior Policy Advisor with the London Borough of Brent, Head of Research at the Inland Revenue Staff Federation after completing a Masters degree in industrial relations and personnel management at the London School of Economics in 1988.

Loop2

A catalyst consultancy established in 2006 specialising in simulations and realisations

 

Red Red Design & Marketing Ltd

Provides expert graphic design, marketing, web design and print solutions

 

Helena Reeves Associates

Specialist communications, press and PR expertise

 

Penny Farrar

A specialist communications consultant with experience working with corporate and public sectors

 

pea has a high profile advisory panel who are all senior experts in their field. They work with us to ensure that we are market leaders delivering products that are insightful and client focused.

 

Professor Laurie McMahon Cass Business School and Loop2

Joan Saddler MBE Patient Tzar Department of Health

Cllr Roger Gough Cabinet Member Kent County Council

Anna Coote Head of Social Policy New Economics Foundation

Becky Shaw Chief Executive of East Sussex County Council